CX Designer Full-time Job

CX Designer

Details

Location:

Johannesburg, ZA

Date: 09-Sep-2022

Requisition Details

CX Designer - Employee Experience 114829

Career Stream

Digital

Job Purpose

We are looking for a CX Designer to join our team. In this role you will be required to draw actionable insights that ensure Nedbank reliably achieves, colleague, client and business value through our user-centric service and digital propositions. Analyse the performance and impact of design-led initiatives across our physical and digital platforms. Review competitor organisations and analogous sectors to evaluate high impact service-delivery solutions.

Job Responsibilities

Primary responsibilities

• Apply a combination of qualitative and quantitative analysis techniques to produce insights that drive improvements in lived client experience across Nedbanks digital platforms
• Measure the impact for design (and non-design) led initiative in market based on experiential, strategic and commercial drivers
• Support the Head of Product Design for accountability across all Shared Services initiatives work streams for consistent value delivery for improved employee experience and efficiencies for the business
• Liaise with relevant stakeholders to ensure that observations and learnings are captured, evaluated, and backlogged for action
• Provide regular feedback to Service Design Lead: Design Strategy
• Coordinate and facilitate immersions and document observations and learnings for sharing, prioritisation and implementation in existing and future projects and initiatives
• Ensure learnings are captured in our centralised storage of enterprise-wide employee experience design artefacts

Secondary responsibilities

• Contribute to and inform the definition and implementation of SD measurement solutions
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
• Collaborate actively and work effectively with cross-functional teams
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualification

• Matric / Grade 12 / National Senior Certificate
• Undergraduate degree and/or equivalent qualification in Design, Research, Business Analysis or relevant program

Minimum Experience Level

• 4 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)

Type of Exposure

• Accuracy of realisation of design
• Analysing and interpreting quantitative and qualitative data for accurate design and implementation
• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical / Professional Knowledge

• Process Design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout and design skills

Nedbank Group is incorporated in the Republic of South Africa and our registration number is 1966/010630/06. Our ordinary shares have been listed on JSE Limited (the JSE) since 1969 under the share code: NED and on the Namibian Stock Exchange since 2007 under the share code: NBK. Our ISIN is ZAE000004875.
We offer the following solutions through our frontline clusters, Nedbank Corporate and Investment Banking, Nedbank Retail and Business Banking, Nedbank Wealth and Nedbank Africa Regions:
A wide range of wholesale and retail banking services.
A growing insurance, asset management and wealth management offering.
Our presence
Nedbank Group's primary market is South Africa, however, we are continuing to expand into the rest of Africa.
Outside South Africa we operate in five countries in Southern African Development Community (SADC), through subsidiaries and banks in Lesotho, Mozambique, Namibia, eSwatini (Swaziland) and Zimbabwe.