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Retail & BrandHomes Run Lead Full-time Job

6 months ago   Sales & Retail   Bengaluru   243 views Reference: 526
Job Details

Retail & BrandHomes Run Lead

Bangalore, India

Budapest, Hungary

London, England

Job Description :

ROLE PROFILE

Job Title:

Retail & Brand Homes Run Lead

Level:

Reports To:

ConsumerRun Product Line Lead

Context/Scope:

Diageo Digital & Technology (DT) is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageos Strategic Priorities. This is achieved through:

Putting our customers at the heart of delivery

World class end to end process execution

Generating performance enhancing insights from data

Providing CPG leading digital capabilities and solutions

Responding to and embracing change

D&T plays a critical role in enabling Diageos digital agenda through delivering our strategic priorities in many areas, including E-Commerce, Digital Marketing, Demand Sensing and Manufacturing Optimisation.

Retail & Brand Homes Run Lead sits within the Consumer Product Line Run team and the aim is to enable greater stability and security through a structured and consistent approach to delivering IT operations. The D&T Run organisation is responsible for running a resilient and secure technology landscape at agreed service levels, at lowest cost, securely and compliantly, while improving performance.

This role will be focused on all operational support activities for Diageos Consumer application services with a focus on cloud platforms.

As Diageo has moved towards providing users with Digital Marketing services to drive a more Digital customer experience and improving productivity globally, this has driven the requirement for the need to have a dedicated operations team to support these solutions. This role is a part of the team responsible to ensure highest 24 hour/7day critical system availability.

Financial

Not Applicable

Complexity

Quantifiable evidence in working with physical retail systems like POS (e.g. Vend), ticketing (e.g. AnyRoad, Secutix), venue management (e.g. VenueOps) and integrated ecommerce (e.g. Shopify integrated with PoS).

Hands on experience in configuring , managing, enhancing and upgrading physical retail systems

Strong understanding of building connected retail experience across POS, ecommerce, CDP marketing automation.

Strong understanding of SAP and how can it be used for retail.

Experienced in click and collect purchase in store, purchase online and other D2C models.

Experienced in integration platform as service (e.g. Mulesoft)

Leadership Responsibilities

  • Anticipate and proactively clear bottlenecks, provide escalation management, anticipate, and make trade-offs, and balance the business needs versus technical constraints.
  • Ensure that all processes are followed properly and in service to the larger goal of customer satisfaction

Purpose of Role

Accountable for deliverables meet requirements for physical retail systems w.r.t. reliability, availability, manageability, performance, and security and compliance.

Top 3-5 Accountabilities

Primary Run lead for physical retail systems.

Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and product objectives.

Drive the success of the implementation by applying technical skills, to build enhanced processes and technical solutions in support of strategic initiatives.

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Qualifications and Experience Required

  • 10+ years of Technology experience.
  • Min 5+ years of relevant experience.
  • Hands-on results-oriented attitude with a strong bias for action; proven track record of getting things done with end-to-end thinking under pressure.
  • Excellent collaboration and organization skills with strong adaptability able to set priorities and problem solve to meet deadlines in a complex and changing environment.
  • Strong stakeholder management skills, and superior communication capability including written and verbal communication to articulate technical concepts simply and confidently.

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Budapest, Park Royal 7HQ

Job Posting Start Date :

2022-01-19-08:00

Company Description
As a global leader in beverage alcohol, our 200+ brands are part of everyday celebrations in over 180 countries. Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world.
Ever since Arthur Guinness took out a 9,000 year lease on a Dublin brewery, some 250 years ago, we became a business that is defined by the character of the people who work here. It took immense character from Alexander Walker to convince the captains of every ship in the port of Glasgow to take crates of Johnnie Walker to the four corners of the world. Today, nothings changed.

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