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Software Engineer II - Customer obsession (Backend) at Uber Careers Full-time Job

5 months ago   Computer & IT   California City   248 views Reference: 599
Job Details

Software Engineer II - Customer obsession (Backend)

Backend, Engineering

Sunnyvale, California |

San Francisco, California

About the Role:

Collaborates with stakeholders within the team to build and maintain backend services and solutions to support user-facing products, downstream services, or infrastructure tools and platforms used across Uber.

About the Team:

The Customer Obsession Platform is the customer care platform for Uber. We handle customer requests for support through either the web (help.uber.com), through the in-app help center, phone, whatsapp and email as well as in person support. The platform provides the ability to build automated experiences across all these channels. When unable to automate the request, it routes contacts to an agent and the extensible agent platform that provides agents the tools to solve customer issues.. The platform capabilities can also be extended "beyond support" to drive growth by identifying and resolving failure points in the customer journey from onboarding to churn prevention.

Minimum qualifications:

  • Bachelor's degree or equivalent in Computer Science, Engineering, Mathematics or related field OR 1-year full-time Software Engineering work experience, WHICH INCLUDES 1-year total technical software engineering experience in one or more of the following areas:
  • Programming language (e.g. C, C++, Java, Python, or Go)
  • Note the 1-year total of specialized software engineering experience may have been gained through education and full-time work experience, additional training, coursework, research, or similar (OR some combination of these). The year of specialized experience is not necessarily in addition to the years of Education & full-time work experience indicated.

Technical skills:

Preferred:

  • Scalability engineering
  • Distributed systems

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world!

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together!

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Company Description
About Uber
We reimagine the way the world moves for the better
Movement is what we power. Its our lifeblood. It runs through our veins. Its what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

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