Agent: Call Centre Full-time Job
1 year ago Media, Communications & Writing Johannesburg 4.2K views Reference: 1048Job Details
Date: 09-May-2023
Location: Johannesburg, GT, ZA
Company: Capitec Bank Ltd
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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
Purpose Statement
- To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.
Experience
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology knowhow and understanding
- Telephonic and online communication tools and methods
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- FAIS accredited as Key Individual and approved by FSCA
Knowledge
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology knowhow and understanding
- Telephonic and online communication tools and methods
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Attention to Detail
- Analytical Skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
Company Description
Our fundamentals are intrinsic to who we are, what we do and how we do it. Banking can be complex, but it shouldn't be complicated.
Simplicity
Simplicity is the essence of our brand. To simplify banking, weve developed an all-inclusive banking solution, Global One. Our Global One offering provides simplified, affordable, transparent and cost-effective banking options to meet our clients needs. Because we want them to spend their time and money on the things that matter the most to them, like education, family, health and meaningful experiences, or growing their business not on their banking.
Affordability
We give our clients access to transparent and affordable banking services, and we use innovative technology and realtime processes to pass any cost savings on to our clients. There are no hidden costs. We want our clients to clearly understand exactly what theyre paying for.
Accessibility
We want our clients to access their accounts and money easily and affordably when and how it suits them, regardless of whether you prefer banking on your cellphone, ATM transacting, drawing cash at tillpoints or visiting a branch, how you access your money is your choice.
Personalised experience
An affordable, simplified banking solution would mean very little without excellent service. Every Capitec person is responsible for creating value and delivering moments that matter to our clients. We want them to be empowered to make the right decisions because we know them well enough to give them the right information at the right time. We want them to trust us enough with their money and data to be their financial partner, and we put them first by providing a personalised service experience that makes them feel valued.
Simplicity
Simplicity is the essence of our brand. To simplify banking, weve developed an all-inclusive banking solution, Global One. Our Global One offering provides simplified, affordable, transparent and cost-effective banking options to meet our clients needs. Because we want them to spend their time and money on the things that matter the most to them, like education, family, health and meaningful experiences, or growing their business not on their banking.
Affordability
We give our clients access to transparent and affordable banking services, and we use innovative technology and realtime processes to pass any cost savings on to our clients. There are no hidden costs. We want our clients to clearly understand exactly what theyre paying for.
Accessibility
We want our clients to access their accounts and money easily and affordably when and how it suits them, regardless of whether you prefer banking on your cellphone, ATM transacting, drawing cash at tillpoints or visiting a branch, how you access your money is your choice.
Personalised experience
An affordable, simplified banking solution would mean very little without excellent service. Every Capitec person is responsible for creating value and delivering moments that matter to our clients. We want them to be empowered to make the right decisions because we know them well enough to give them the right information at the right time. We want them to trust us enough with their money and data to be their financial partner, and we put them first by providing a personalised service experience that makes them feel valued.
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