Personal Lines Analyst (Remote Home Based Worker) Full-time Job

Job Summary:

The Ivantage Personal Lines Team is responsible for handling agent inquiries related to the Allstate Expanded Market personal lines and flood business. The team is primarily accountable for providing exceptional service to all EAs who contact Ivantage by promptly handling their sales and service needs. The team also handles projects or other call-team initiatives as appropriate. The Personal Lines Analyst II provides day-to-day consultation and support to agency owners and policyholders who participate in the Allstate Expanded Market programs and assist with projects to drive continuous process improvements in the Agency Care or High Value Home Team.

Key Responsibilities:

Provides exceptional service and support to Allstate agency owner including High Value Home binds and servicing, general agent questions including onboarding, commissions, market availability and IQ navigation/troubleshooting.
Provides exceptional service to agents and policyholders related to Flood programs and understands NFIP flood underwriting guidelines. Has the ability to handle sales and service requests.
Answer high volume of inbound phone calls, emails, and chat and be able to provide agents excellent customer service which is measured via Net Promoter Score.
Resolves issues of basic to moderate complexity using judgment, decision making, critical thinking and problem-solving abilities.
Screening of service and new business requests to identify applications that meet underwriting guidelines and referrals. Binds coverage as needed on behalf of the agent to help them say yes more often. Applications that do not meet the admitted underwriting guidelines, will be referred to a non-admitted market solution.
Supports Ivantage sales goals and initiatives by actively educating and engaging agents in the various programs, promotions and technology solutions available to them.

Education and Experience:

Minimum 1-3 years of prior Property and Casualty insurance experience
Bachelors degree or related experience

Certificates, Licenses, Registrations:

Must hold a current Property and Casualty insurance license

Functional Skills:

Strong communication skills, both written and oral
Problem solving aptitude for handling issues real-time
Basic time/project management ability
Thrives in changes with an adaptable/nimble work style

Compensation Data

Starting compensation for this position is $48,000 $55,000 per year, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy. For a full description of Allstates benefits, visit allstate.jobs/benefits

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.