Financial Service Associate Full-time Job9 months ago Accounting & Finance Machakos 1.2K views Reference: 603
Financial Service Associate
Reporting into: EA Financial Services Manager
You are responsible for the execution of Wasoko's Financial Services strategy in Kenya. You are the owner of the Wasoko Financial Services product delivery targets including working capital financing, asset financing, insurance, and other financial products to come.
You are charged with training, developing, and retaining a world-class financial services team delivering effective KYC, sales, credit administration, and collections.
Your Mission in our Vision
Financial services will be the biggest differentiating factor of Wasoko from its competitors. By crafting a suite of services/financial products that not only meets the needs of our customers but also enhances their earnings potential, Wasoko will become an indispensable long-term partner for our customers.
Our strategy is to provide a world-class customer experience with regards to accessing basic financial services through effective education and signalling that allows our customers to graduate to more sophisticated financial products. In the long run, these more sophisticated financial products will be the profit engine of the financial services business
Capacity to recruit & manage clients including KYC, usage, retention, and repayment
Managing customers directly and in liaison with the sales team to ensure:
Ensure they order the set number of SKUs and grow their SKUs per order
Ensure they grow Average Revenue Per User MoM
Ensure on-time repayment of credit with the capacity to escalate collections
Daily follow up of overdue invoices through phone calls and field visitations
Developing Pay plans / Promise to Pay database with elaborate follow-ups
Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
Handle all customer and agents complaints within the credit portfolio
Any other duties may be assigned
Diploma in a Business related course
Proven work experience in credit management
Good understanding of lending procedures & credit-related laws
2-4 years of credit experience
Be willing to regularly travel to customer sites
Have considerable experience with customer negotiations
Thousands of retailers across East and West Africa use Wasoko's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. Were looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
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