Agent Onboarding and Optimization 2 Positions at NMB Bank Full-time Job

Officer; Agent Onboarding and Optimization - Fixed term (2 years) (2 Position(s))

Job Location : Head Office, Hq

Job Purpose:

To vet and approve agent's applications during onboarding and follow-up on individual performance of the onboarded agents in line with procedures and regulations

Main Responsibilities:

• Ensure all approved agents and within the assigned Zones and aggregators have been contracted and the contracts are retrievable and are up to date
  
• Responsible for uploading new agents, POS reallocations, POS additions, blocking and other portal / system functionalities for agents of assigned zones or aggregators
  
• Provide agents and optimization status of agent's portfolios
  
• Share reports of agents onboarded whenever required
  
• Ensure termination process is adhered for both voluntary and involuntary Agents. See the process end-to-end and ensure that the relationship between the bank and the Agents via Branches does not end without proper alignment.
  
• Support online refresher trainings and Wakala related servicing activities
  
• Conduct 360 check of Wakala activities under assigned portfolio and recommend strategies for portfolio growth where necessary. This will entail having reports on active and inactive POS / replacement on a weekly basis to ensure TAT
  
• Provide prompt resolution to Branches / customer queries belonging to assigned portfolio, both internal and external. Should maintain soft copy of all reported queries to be discussed on unit sessions and meetings on weekly basis.
  
• Ensure understanding of all programs, systems and procedures necessary to ensure the job is performed effectively.
  
• Ensure a perfect environment (Shared Folder) managed in terms of Controls by performing utmost best practices in organization of Wakala documentation and records.
  

Knowledge and Skills:

• Business understanding of branch operations, operational portals, products, and screening.
  
• PC literate
  
• Good communication and presentation skills
  
• Quality and customer focus-oriented skills
  
• Ability to work in teams

Qualifications and Experience:

• Graduate in Banking, Business Administration, or related field
  
• Experience in Banking, Microfinance, Payment systems, or support.
  
  NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job opening date : 30-Sep-2022

Job closing date : 14-Oct-2022

NMB Bank Plc. (NMB) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 3 main business divisions: Retail, Wholesale, and Treasury, NMB provides a suite of financial services and products to retail customers, farmers, SMEs, Corporates, Institutions and the Government.The bank has 226 branches, over 8,000 Agents (Wakala) and more than 800 ATMs across the country and is represented in all districts of Tanzania. NMB has over 4 million customers and employs over 3,450 staff.