ICT Manager (Programme Effectiveness) Full-time Job

ICT Manager (Programme Effectiveness), P4, FT, # 115556, ICTD Digital Centre of Excellence Nairobi, Kenya

UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world.

The overarching strategic goal of UNICEFs Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions.

A global Digital Centre of Excellence (DCOE) was launched by ICTD in April 2021 to support UNICEFs digital transformation as part of the organizations strategic shift to using digital programming and innovation to tackle programme and humanitarian challenges and advance progress towards the Sustainable Development Goals.

Progressively DCOE will work with governments and partners to advance digital public goods; manage in-house digital solutions; identifydigital innovations and technologiesfor field implementation and scale up; and engage companies, donors and supportersas thought partners and investors in philanthropyand digitalprogramming.

How can you make a difference?

Under the general guidance of the Chief, DCOE, the ICT Manager (Programme Effectivess) has major responsibilities as the lead technical product manager for the development, implementation, roll out, scaling and maintenance of field-oriented/focused digital solutions and initiatives to support and accelerate the delivery of programme results, with particular emphasis on global digital innovation, T4D solutions and Digital Public Goods for external and government partners.

The incumbent is responsible for establishing, documenting and implementing relevant development standards and performing quality assurance on the developed digital solutions / applications and initiatives before their implementation. The incumbent will liaise with the regional and country offices, regional T4D Business Analysts, thematic Centres of Excellence (eg. DICE), Digital HQ BRMs and other ICTD sections as well as other areas in UNICEF in relation to services required to support field offices with the development and implementation of digital innovation, T4D solutions and Digital Public Goods for external and government partners.

The incumbent will also provide expert advice on associated methodologies, including the use of frameworks such as the Technology Playbook, best practices and techniques for the development and implementation of such solutions in alignment with the identified field needs and priorities and applicable standards and policies. The incumbent will lead evaluation and identification of field-developed or field-oriented digital initiatives to scale and identification of technology-based solutions to address field-oriented digital innovation and T4D needs.

This position reports to the Chief, Digital Centre of Excellence and supervises 2 international staff at the P-3 level.

Key responsibilities:

1. Technical Leadership and Quality Assurance

Provides strong technical leadership on applicable standards, best practices, methodologies and technology platforms to ensure optimum development and implementation of technology-based solutions and initiatives to support delivery of programme results in the field.

1. Field-Oriented Digital Innovation, T4D and DPG Initiative Development and Implementation Support

Leads agreed field product and service development and implementation for field-oriented digital innovation, T4D and DPG projects and initiatives to support delivery of programme results, including the following: product and project management, business case development, technical requirements development, vendor management, technical documentation and guideline development.

1. Knowledge Management, Networking and Partnerships

Leads the creation and management of a community of practice around the use of the identified digital innovation, T4D and DPG solutions and relevant technologies.. Facilitates organization of trainings, webinars, and knowledge-sharing initiatives to enhance awareness of the developed solutions and initiatives to further promote their take up and scaling. Ensures that field offices have appropriate expertise and capacity in place, as required, to assist external partners and governments with the uptake and maintenance of the developed solutions and initiatives and support development of the required capacity in external partners.

4. Leadership and People Management

Strategically leads, supervises, develops, and empowers staff under supervision. Promotes culture of performance management, providing timely guidance, feedback, and support to supervisees. Monitors work progress and ensures results are achieved according to schedule and performance standards. Promotes a team environment of staff well-being, accessibility, and inclusion. Develops work plans and targets based on strategic division and organizational priorities.

To qualify as a champion for every child you will have

• An advanced university degree (Masters or higher) in Business Management/Administration, Computer Science, Information Systems Management, ICT Management, Innovation, Change Management, International Development or related field. *A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
• A minimum of 8 years of relevant professional experience in identifying, designing and implementing large-scale solutions, projects and initiatives with technology components is required, including experience supervising consultants and developers, responsibility for business analysis, budgets, contracts, project management and procurement and engagement with stakeholders.
• Demonstrated knowledge of open sources solutions, platforms, Digital Public Goods, technologies, best practices and standards used in the development and implementation of solutions and initiatives in the areas relevant to the UNICEF mandate, including but not limited to health, nutrition, child protection or education. Demonstrated experience with hands-on application of these to develop and implement large-scale solutions, projects and initiatives will be an advantage.
• Well developed oral and written communication skills, including public speaking, presentation skills and ability to engage with high-level officials and with community-level partners.
• Knowledge of UNICEF programmatic areas and technology-based development landscape is desirable.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

For every Child, you demonstrate

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and the core competencies as follows:

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Thinks and acts strategically
• Works collaboratively with others
• Nurtures, leads and manages people

View our competency framework here.

Remarks:

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: 05 Apr 2022 E. Africa Standard Time
Deadline: 19 Apr 2022 E. Africa Standard Time

Job no: 549406
Contract type: Fixed Term Appointment
Duty Station: Nairobi
Level: P-4
Location: Kenya
Categories: Information Communication Technology

UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.