INFORMATION SYSTEMS ASSISTANT Full-time Job

Org. Setting and Reporting

This position is located in the Administrative Section of the Registry of the United Nations Mechanism for International Criminal Tribunals (UNMICT) (Arusha), the incumbent will be responsible for supporting the Information Technology work at the Arusha branch. The incumbent will report to Information Systems Officer. *Appointment of the successful candidate to this position will be subject to budgetary approval.

Responsibilities

Within delegated authority, the Information Systems Assistant will be responsible for the following duties:
Responsible for the provision of IT Service Management; coordinates and supports the Service Desk services; facilitates communications between ITSS and its clients for good client relations; advises users on the most suitable hardware and software for different tasks;
Controls the Life Cycle Management and Accountability of ICT assets, distributed throughout the Arusha branch and Kigali Office.
Assists in procurements, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria.
Manages the installation, configuration, testing and commissioning various telecommunications (Satellite Earth-station and Radio Communication) equipment.
Maintains, configures, upgrades, and manages the Unified Voice Communication systems to include any necessary re- programming, upgrades and technical modification.
Carry out preventive and corrective maintenance of all LAN / WAN hardware and systems under her/his control. Serve as a focal point in the development of efficient procedures to design, install and maintain LAN-based systems, including office automation applications as well as focal point for resolving operational problems.
Administer all network-based systems including active directory, operating systems, network-based applications and all mail systems. Develop scripts to automate routine server administration and management tasks.
Assist in providing technical requirements, such as memory requirements, storage, performance, etc., for the purchase of servers, workstations and other equipment for connection to the LAN/WAN.
Establish and implement procedures to ensure efficient backup/restore procedures of critical data.
Collect various statistics on the performance and reliability of server systems, and produce pertinent reports.
Maintain the documentation of server systems, pertinent to operations and system administration.
Any other ad hoc duties as required.

Competencies

Professionalism: Substantial experience in information technology/information management particularly in the area of service delivery and support of wide-ranging ICT services, telecommunication and assets management. Experience providing first and second line support for Windows server operating systems on a Windows Domain; Microsoft Office; Network Printers server. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Client Orientation Considers all those to whom services are provided to be clients and seeks to see things from clients point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Technological Awareness Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

High school diploma or equivalent; demonstrated ability to use computer technology. The candidate must have completed in Information Technology Infrastructure Library (ITIL) training at the Foundation Level.

Work Experience

At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area is required.

Two years experience in managing and coordinating the delivery of ICT service support is desirable.

Experience in the field of ICT asset management and inventory control is desirable.

Certification in IT Infrastructure Library (ITIL) foundation or IT Service Management related certification is desirable.

Languages

English and French are the working languages of the Mechanism for International Criminal Tribunals. For the post advertised, fluency in oral and written English is required. Knowledge of French and/or Swahili is an advantage.

Assessment

There may be an assessment exercise for qualified candidates followed by a competency-based interview.

Special Notice

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
The appointment is limited to the International Residual Mechanism for Criminal Tribunals. *Appointment of the successful candidate to this position will be subject to budgetary approval. Appointment of the successful candidate on this position will be limited to the initial funding of the post. Extension of the appointment is subject to the extension of the mandate and/or the availability of funds. As the international tribunals are not integrated in the Secretariat, UN Staff Members serve on assignment or secondment from their parent department/office if selected. Appointments of staff members in the United Nations are subject to the authority of the Secretary-General. Staff Members are expected to move periodically to new functions in accordance with established rules and procedures, and may in this context be reassigned by the Secretary-General throughout the Organization based on the changing needs and mandates.
The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

Posting Title:	INFORMATION SYSTEMS ASSISTANT, FS5
Job Code Title:	INFORMATION SYSTEMS ASSISTANT
Department/Office:	International Residual Mechanism for Criminal Tribunals
Duty Station:	ARUSHA
Posting Period:	26 September 2022 - 25 October 2022
Job Opening Number:	22-Information Management Systems-RMT-191423-R-Arusha (R)

This position is located in the Office of the Chief Administrative Officer, Registry, Arusha Branch under the supervision of the Chief Administrative Officer and in coordination with the Officer in Charge of the Registry of the Arusha Branch. The International Residual Mechanism for Criminal Tribunals (The Mechanism) was established by Security Council resolution 1966 (2010) to carry out a number of essential functions of the International Tribunal for the former Yugoslavia and the International Criminal Tribunal for Rwanda. The Mechanism has two branches, in Arusha and in The Hague.