Branch Manager Full-time Job

Branch Manager Job Location: Mwanza.

Job Responsibilities:

Basic Function

The branch manager reports to the regional manager. The person is responsible for assisting in the smooth operations of the branch, including sales and marketing, customer service, human resource management, building and plant maintenance, inventory management, financial control, safety, and security of the company assets.

Principal Accountabilities

A. Sales and marketing

• Assess local market conditions; identify future business development opportunities.
• Ensure prudent and professional acquisition of new business opportunities.
• Ensure that current customers are looked after in the best possible manner.
• Oversee the customer service staff providing support and direction as and when needed.
• Implementing all sales and marketing objectives of the company.

B. Customer Service

• Analyze customer feedback from customer service executives and deal with any complaints in a positive and timely manner.
• Build and maintain a good rapport with customers.
• Oversee overall customer satisfaction across all customer categories.

C. Human Resources Management

• Recruit casual employees and orient them to company culture and policies as required.
• Oversee that all guidelines and policies regarding labour and human resources are adhered to.
• Recommend staff for employment or promotion within the branch to head office per the company regulations.
• Oversee human resources matters at the Branch level.
• Ensure that the delegated duties of the staff are being carried out in line with their responsibilities.
• Assess training needs and recommend appropriate training to be provided. 7. Build and maintain a cohesive and motivated team at the branch level.

D. Building and plant maintenance

• Carry out regular checks of the entire premises and other assets.
• Ensure that the premises are clean and aesthetically appealing at all times.
• Ensure that all company assets are well maintained and accounted for.
• Administration (Inventory management, financial control, safety, and security)
• Prepare daily, weekly, monthly reports as required by the management.
• Oversee that the workshop and stores functions are carried out in an efficient and timely manner.
• Ensure that the inventory records are accurately maintained and carry out physical monthly stock takes.
• Oversee receivables management at the branch level and ensure that it conforms to company policies to enable the company to meet its financial commitments.
• Manage petty cash function.
• Ensure that company stationery is stored safely.
• Ensure that all company documents are stored safely and filed in an orderly manner.
• Maintain offsite backups for all essential records.
• Ensure that the company assets are well secured from theft, fire and any other potential risk or hazard.

Required Qualifications and Experience:

1. Degree in sales and marketing or commerce or business administration.
2. At least one year as an Assistant Branch Manager within our organization or at least three years of experience at a similar automobile industry position.
3. Knowledge of the automobile industry as well as automobile mechanics.
4. Practical business management skills.
5. Computer literacy in MS office packages.
6. Leading and supervising.
7. Working with people.
8. Writing and reporting.
9. Analyzing information.
10. Planning and organizing.

Apply by 15 March 2022

AutoXpress is an East African, market leading importer, distributor and retailer of tyres, auto parts and accessories offering an extensive range of repair and maintenance services through a well-established network of 50+ outlets across Kenya, Tanzania, Rwanda and Uganda.