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Digital Champion at CRDB Bank Plc- 230 Positions Contract Job

3 months ago   Accounting & Finance   Dar es salaam   619 views Reference: 907
Job Details

Job Title: Digital Champion- 230 Positions (6 months)

Reporting Line- Team Leader; Sales and Support

Locations: All CRDB Bank Plc branches, countrywide (refer to the list below)

Job Summary.

The purpose of this role is to support Simbanking product registration at different CRDB Bank Plc branches to ensure the growth of Simbanking in terms of customer base, income, quality service and user experience satisfaction.

Key responsibilities:

  • Ensure all accounts opened on a daily basis are full with the Simbanking platform.
  • Create awareness of Simbanking product and their service offering.
  • Increase the number of Simbanking users by onboarding new customers every working day.
  • Review branch accounts and push to ensure all non-registered are fully registered with Simbanking.
  • Review branch existing Simbanking partially registered and support to ensure all are fully registered with Simbanking.
  • Activation of inactive customers that are currently registered with Simbanking but are not using the channel.
  • Migrating Over The counter (OTC) transactions and other Branch transactions to the Simbanking channel.
  • Collect feedback from customers and forward the same to the Line Manager.
  • To conduct sales and awareness activities that will impact customers' knowledge of Simbanking in terms of capabilities, offerings, and its benefits.
  • To conduct activation training for internal staff, customers and events that will be sponsored by the bank.
  • Be customer-centric in all products and services.
  • Highlight customer pain points and resolve them timely.
  • Prepare various reports for management approval.
  • Carry out other related duties as assigned by the Line Manager.

Experience, Knowledge, and Skills Requirements

  • Diploma or Certificate in Business studies, IT or any other equivalent and relevant qualification from an accredited institution. (Only Diploma and Certificate holders will be considered).
  • Sales skills are essential for this role.
  • Analytical, problem solving and decision-making skills.
  • Demonstrator of high integrity and trust.
  • Good understanding of Retail Banking products.
  • Computer literate and good IT skills.
  • Digitally savvy (works well with mobile devices, i.e smartphones, iPads and tablets.)

P.S.- Please specify the region and district flexible to work in your application letter; failure to do that will be an automatic disqualification.

Job Locations
ZONEREGIONDISTRICT
Central ZoneDodomaDodoma City
DodomaChamwino
MorogoroGairo
MorogoroKilombero
IringaIringa Urban
MorogoroKilosa
MorogoroMorogoro Urban
DodomaKondoa
IringaMufindi
SingidaManyoni
MorogoroMvomero
DodomaMpwapwa
SingidaSingida Urban
MorogoroUlanga
NjombeNjombe Rural
Eastern ZoneCoastBagamoyo
CoastRufiji
CoastKibaha
ZanzibarMjini Magharibi
CoastMkuranga
Kusini PembaChakeChake
Dar es SalaamDar es Salaam
ZanzibarPemba
Highland ZoneMbeyaChunya
NjombeMakete
MbeyaKyela
NjombeLudewa
NjombeMakambako
MbeyaMbeya City
MbeyaMbarali
SongweMbozi
RukwaNkasi
KataviMpanda
NjombeNjombe
MbeyaRungwe
SongweSongwe
RukwaSumbawanga
SongweTunduma
Lake ZoneSimiyuBariadi
KageraBiharamulo
MwanzaNyamagana
KageraBukoba Urban
MaraBunda
MwanzaIlemela
KageraKaragwe
MwanzaKwimba
KageraKyerwa
MwanzaMagu
SimiyuMaswa
MwanzaMisungwi
SimiyuMeatu
KageraMisenyi
KageraMuleba
MaraMusoma
MwanzaUkerewe
KageraNgara
MaraTarime
MaraRorya
MaraSerengeti
Northern ZoneArushaArusha City
ManyaraBabati Urban
ManyaraMbulu
KilimanjaroHai
TangaHandeni
ManyaraKaratu
ManyaraHanang
KilimanjaroMoshi Urban
ManyaraKiteto
TangaKorogwe
TangaLushoto
KilimanjaroMoshi Rural
ManyaraSimanjiro
ArushaMonduli
TangaMuheza
KilimanjaroMwanga
TangaTanga City
ArushaNgaramtoni
KilimanjaroRombo
KilimanjaroSame
ArushaArumeru
KilimanjaroMoshi
Southern ZoneLindiLindi Urban
MtwaraMasasi
RuvumaMbinga
MtwaraNewala
LindiKilwa
LindiLiwale
MtwaraMtwara Urban
LindiNachingwea
RuvumaNamtumbo
MtwaraNanyamba
RuvumaNyasa
LindiRuangwa
RuvumaSongea
MtwaraTandahimba
RuvumaTunduru
Western ZoneShinyangaBukombe
GeitaChato
GeitaGeita
ShinyangaKahama Urban
ShinyangaKahama Rural
KigomaKakonko
KigomaKasulu
KigomaKibondo
KigomaKigoma Urban
ShinyangaMaganzo
GeitaMbogwe
TaboraKaliua
TaboraIgunga
KigomaUvinza
GeitaNyang'hwale
TaboraNzega
MwanzaSengerema
ShinyangaShinyanga Urban
TaboraTabora Rural
TaboraTabora Urban
ShinyangaShinyanga Rural
TaboraUrambo
Company Description
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa.
The Bank was established in 1996 and was listed on the Dar Es Salaam Stock exchange (DSE) in June 2009. Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

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