Administrative Clerk (U.S. Citizen Eligible Family Members Only) Full-time Job

Administrative Clerk (U.S. Citizen Eligible Family Members Only) (GSO Customer Services Coordinator))

Announcement Number:

DaresSalaam-2022-038

Hiring Agency:

Embassy Dar Es Salaam

Position Title:

Administrative Clerk (U.S. Citizen Eligible Family Members Only) (GSO Customer Services Coordinator))

Open Period:

04/06/2022 - 04/20/2022Format MM/DD/YYYY

Vacancy Time Zone:

GMT+3

Series/Grade:

FP - 0105 8

Salary:

USD $42,079 - USD $42,079

Work Schedule:

Multiple - Full time - 40 hours a week or Part time - 20 hours a week Job Share

Promotion Potential:

FP-8

Duty Location(s):1in Dar Es Salaam, TZ

Telework Eligible:

No

For More Info:

HR Section
022-229-4000
[email protected]

Overview

Hiring Path:

Open to the public

Who May Apply/Clarification From the Agency:

U.S. Citizen Eligible Family Members (USEFMs) - All Agencies

Security Clearance Required:

Low Risk/Non-Sensitive

Appointment Type

Permanent

Appointment Type Details:

Definite not to Exceed (5 years)

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

• Full Time (40 number of hours per week)
• Part Time (20 number of hours per week)
  

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:

No

Relocation Expenses Reimbursed:

No

Travel Required:

Not Required

Duties

Incumbent is to provide a single point of contact that can effectively address the requirements of ICASS GSO customers and service providers. Serves as the point of contact for services relating to the GSO Section and for guidance on procedures, complaints or implementing suggestions for improvements. Reports directly to the Supervisory General Services Officer.

(80%) Customer Services Coordinator
Serves as a focal point of contact for GSO customers, especially newcomers to the Mission and customers who need assistance in addressing a particular issue and/or direction to the appropriate GSO element. Tracks, assigns, and follow through completion all service requests submitted through myServices or other means of communication. Follows up on tasking, projects, work orders, etc. to determine whether the work has been completed to the satisfaction of the customer or if it has been explained to the customer why the work could not be done or had to be done differently.

Serves as a primary coordinator for the Chief of Mission and the Deputy Chief of Mission Residences make-ready and all other service requests.

Cultivates customers' awareness of GSO services and practices and ICASS standards. Helps manage customer expectation of what GSO can and cannot reasonably provide. Pro-actively seeks recommendations from customers and services providers via formal surveys or other means.

Serves as initial point of contact for personnel who wish to lodge a complaint or a suggestion concerning
GSO operations/offices/personnel. Maintains a log of customer complaints/problems and steps taken to effect resolution, and tracks until resolution is reached. Personally visits offices for input/feedback. Alternatively, serves as a sounding board or initial point of contact to register a complaint about a customer.

Provides objective information to S/GSO and A/GSO for constructive criticism of/guidance to GSO staff and suggested options for correction/improvement. Suggests strategies on resolving issues/improving GSO services.

Serves as a back-up to the Facilities Maintenance Department Customer Services Coordinator.

(20%) Policy and Procedures
Regularly (at least weekly) monitors Department of State Intranet sites devoted to administrative issues, such as (but not limited to) that at A/LM. Identifies items for immediate dissemination to appropriate GSO sections or for consideration of GSO. Maintains a combined list of Intranet and Internet websites/addresses useful for reference for the various GSO sections.

Submits contributions to the GSO secretary for the Weekly Activity Reports, prepares, as assigned by GSO, drafts of basic Administrative Notices and Standard Operating Procedures for GSO. Drafts and presents miscellaneous briefings to include the arrivals, departures, and ICASS services presentations. Updates the relevant sections of the TMTHREE Welcome to Post cable for newly assigned officers.

Trains and assists new arrivals with first-time use of electronic systems such as myServices.

Job holder will perform other related duties as assigned.

Qualifications and Evaluations

Requirements:

Two years of experience in customer service, public relations or administrative support is required.

Education Requirements:

Completion of High School is required.

Evaluations:

LANGUAGE: Mandatory: Fluent (writing, reading and speaking) in English is required.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

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Benefits and Other Info

Benefits:

Agency Benefits:

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (Certificate of Release or Discharge from Active Duty), Letter from Veterans Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A certification is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

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How to Apply

How to Apply:

All candidates must be able to obtain and hold a Public Trust clearance.

To apply for this position click the Submit Application button. For more information on how to apply visit the Mission internet site.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

Copy of Sponsor's Orders/Assignment Notification (or equivalent)

• High School Diploma
• Passport copy
• 
  DD-214 - Member Copy 4, Letter from Veterans Affairs, or other supporting documentation (if applicable)
• 
  SF-50 (if applicable)
• Other documents
• Other documents 2

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Dar es Salaam, Tanzania

Thank you for your interest in employment with the U.S. Mission in Tanzania. To view a current list of all available positions at the U.S. Mission in Tanzania and to apply online,
The U.S. Mission in Tanzania provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status or sexual orientation.